Privacy Policy

Last Revised: November 18th 2024

Toonimo Inc. and its affiliates (“Toonimo”, “we”, or “us”) respect your privacy and are committed to protecting the information we collect about visitors to our website at www.toonimo.com (the “Site”), users of our digital adoption solutions (the “Service”), and any other platforms or features provided by Toonimo.

This Privacy Policy explains how we collect, use, and safeguard information and your rights concerning the data. By accessing the Site and/or using the Service, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree to this Privacy Policy, please do not use our Site or Service.

1. Scope of this Privacy Policy

This Privacy Policy applies to:

• Visitors to the Site (“Site Users”);
• Authorized Representatives of our Customers who use the Service (“Authorized Representatives”); and
• End Users who interact with the Service as deployed by our Customers (e.g., employees or clients of a Customer).

Toonimo acts as a Controller for data processed about Site Users and Authorized Representatives. For data related to End Users, Toonimo acts as a Processor, and Customers are the primary Controllers.

2. Information We Collect

2.1 Non-personal Information

Toonimo collects aggregated, anonymized data that does not identify individuals. This includes:

• Browser type, operating system, and screen resolution;
• Behavioral information (e.g., clickstream data, usage events);
• Insights such as walkthrough completion rates, survey responses, and chatbot usage analytics.

2.2 Personal Information

Toonimo collects identifiable data that may include:

• Customer contact details (e.g., name, email, organization, and billing information);
• Account credentials for Authorized Representatives;
• End User data only when explicitly requested by the Customer and necessary for providing the Service.

Toonimo does not intentionally collect sensitive data, including payment details, which are managed by PCI DSS-compliant payment processors.

3. How We Use Information

Toonimo uses the information collected to:

• Provide, operate, and improve the Site and Service;
• Support users through email or phone communications;
• Analyze performance, optimize content, and deliver insights;
• Enable secure account management and verify identity;
• Ensure compliance with applicable laws and regulations.

4. Sharing Information with Third Parties

Toonimo does not sell personal information. We may share information under these circumstances:

• Legal Compliance: To satisfy applicable laws, subpoenas, or court orders;
• Service Providers: With secure, GDPR-compliant third parties for operations (e.g., cloud storage, analytics);
• Corporate Transactions: During mergers, acquisitions, or other corporate events.

Aggregated, anonymized data may be shared at our discretion.

5. Your Rights

Depending on applicable laws, you may have the following rights regarding your personal information:

• Access, rectify, delete, or port your data;
• Restrict or object to data processing;
• Withdraw consent for processing activities based on consent.

To exercise these rights, please contact us at info@toonimo.com. Toonimo may verify your identity before processing your request.

6. Data Retention

Toonimo retains personal information only as long as necessary to:

• Provide the Site and Service;
• Comply with legal obligations;
• Resolve disputes and enforce agreements.

Anonymized data may be retained indefinitely for research and statistical purposes.

7. Contact Information

If you have questions or concerns regarding this Privacy Policy, please contact:

• Email: info@toonimo.com
• Phone: +1-888-319-6572
• Mailing Address:
  Toonimo Inc.
  276 5th Avenue, Suite 704 #3116
  New York, NY 10001
  United States