Industry challenge

Real time and immediate support is a key factor to running a successful online business, especially in markets driven by low customer loyalty.

The travel & hospitality industry is subject to significant price sensitivity. An advanced support approach is needed to retain customers in this industry. Toonimo addresses these exigencies with ‘Out of the Box’ thinking

Industry challenges that need to be addressed:
  • Low Customer Loyalty – Overcome low customer loyalty.
  • Low Retention –Streamline the online user’s journey and provide an incentive to return.
  • Lack of Self-Service Features – Most users want to solve problems by themselves, which could also reduce the support requests.‍
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Common Use Cases

  • Support Troubleshooting
  • Paperless Billing
  • Login area
  • Booking a flight
  • Booking a hotel
  • Canceling a reservation
  • Using trip credits
  • Processing a refund

Trusted By

Travel & Hospitality

Faq

Could I deliver a personal message for every user?

Toonimo allows for personalized messages to be delivered for logged-in users or for new users. This bridges the gap between the support function and the user by making it a more personal experience, thereby driving up brand loyalty.

Could I deliver a personal message for every user?

Toonimo allows for personalized messages to be delivered for logged-in users or for new users. This bridges the gap between the support function and the user by making it a more personal experience, thereby driving up brand loyalty.

Could I deliver a personal message for every user?

Toonimo allows for personalized messages to be delivered for logged-in users or for new users. This bridges the gap between the support function and the user by making it a more personal experience, thereby driving up brand loyalty.

Could I deliver a personal message for every user?

Toonimo allows for personalized messages to be delivered for logged-in users or for new users. This bridges the gap between the support function and the user by making it a more personal experience, thereby driving up brand loyalty.

Could I deliver a personal message for every user?

Toonimo allows for personalized messages to be delivered for logged-in users or for new users. This bridges the gap between the support function and the user by making it a more personal experience, thereby driving up brand loyalty.

Related Resources

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