Industry Challenges

Customers have limited patience for poor customer support with software providers. We live in the digital age where problem resolution requires immediate attention.

Customers will not wait interminable periods of time for telephone support, chat agents, or email responses. Users want relevant and accurate responses stat. As a SaaS provider, it is imperative that you are updated with the most advanced, cost-effective solutions on the market.

Industry challenges that need to be addressed:
  • Usability Challenge –Overcome complex “Touch Points” and improve funnel conversion.
  • Onboarding New Users Challenge –Successfully onboard new users with real time support.
  • Limited Self-Service Features – Most users want to solve problems by themselves, which can also reduce the number of support requests.‍
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Common Use Cases

  • Portal explanation
  • User onboarding
  • Funnel conversions
  • Dashboard overviews
  • Form filling
  • Support troubleshooting/Self service

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Faq

How can Toonimo help me with these challenges?

Toonimo significantly lowers the number of incoming support requests by simplifying the user ‘Touch Point.’ This point can be the login, the registration page, or any other point drawing confusion with the user. Toonimo also provides detailed real time explanations and interactive guidance for the user to navigate through complex funnels and other complicated stages. It does this by offering a real human voice walkthroughs with personalized messaging. For example: Bills and statements are explained with a combination of both real human voice guidance and graphical coach marks.

How can Toonimo help me with these challenges?

Toonimo significantly lowers the number of incoming support requests by simplifying the user ‘Touch Point.’ This point can be the login, the registration page, or any other point drawing confusion with the user. Toonimo also provides detailed real time explanations and interactive guidance for the user to navigate through complex funnels and other complicated stages. It does this by offering a real human voice walkthroughs with personalized messaging. For example: Bills and statements are explained with a combination of both real human voice guidance and graphical coach marks.

How can Toonimo help me with these challenges?

Toonimo significantly lowers the number of incoming support requests by simplifying the user ‘Touch Point.’ This point can be the login, the registration page, or any other point drawing confusion with the user. Toonimo also provides detailed real time explanations and interactive guidance for the user to navigate through complex funnels and other complicated stages. It does this by offering a real human voice walkthroughs with personalized messaging. For example: Bills and statements are explained with a combination of both real human voice guidance and graphical coach marks.

How can Toonimo help me with these challenges?

Toonimo significantly lowers the number of incoming support requests by simplifying the user ‘Touch Point.’ This point can be the login, the registration page, or any other point drawing confusion with the user. Toonimo also provides detailed real time explanations and interactive guidance for the user to navigate through complex funnels and other complicated stages. It does this by offering a real human voice walkthroughs with personalized messaging. For example: Bills and statements are explained with a combination of both real human voice guidance and graphical coach marks.

How can Toonimo help me with these challenges?

Toonimo significantly lowers the number of incoming support requests by simplifying the user ‘Touch Point.’ This point can be the login, the registration page, or any other point drawing confusion with the user. Toonimo also provides detailed real time explanations and interactive guidance for the user to navigate through complex funnels and other complicated stages. It does this by offering a real human voice walkthroughs with personalized messaging. For example: Bills and statements are explained with a combination of both real human voice guidance and graphical coach marks.

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