Professional Services

Job brief:

We are looking for a talented professional services manager to join our growing customer success team.  The ideal candidate should have native English, including superior written skills and experience with sales-related activities

Duties and Responsibilities

• Drives the implementation of new accounts, ensuring value is delivered and constantly looking for up-sell opportunities.
• Feedback to product: Provides insights to product team as to the revenue potential for customer requests including new functionality.
• Initial set-up of Toonimo service to customers.
• Follow up calls with customers to show value and to improve customers’ performance using Toonimo

Desired Skills & Experience:

• Native English, including superior written skills.
• 3 years of account management experience
• Experience with product management and/or project management
• Good mathematical skills
• Relationship-oriented individual
• Willing to work U.S. hours
• Ideally familiar with SaaS, including customer experience and user experience.

Main goals:

• Converting pilots to successful accounts with case studies
• Converting quarterly accounts to annual
• Upselling and expanding existing accounts